FAQ & Support
A few good questions.
How Snoozr works, what a snooze costs, and where to find a human when you need one.
Can I download Snoozr yet?
Snoozr is getting ready for iPhone and is not available on the App Store yet. We’ll add the download link here when it’s ready.
Does it cost anything to wake up?
No. Setting your alarm and completing the focus challenge are free. Snoozr has no subscription. You only pay if you choose a snooze and confirm the in-app purchase.
How does a paid snooze work?
Choose a snooze price in advance. When your alarm goes off, you can complete the free focus challenge or buy nine more minutes. Each successful snooze purchase adds nine minutes, and each snooze is a separate purchase. Cancelling or failing to complete a purchase does not grant a paid snooze.
Can I choose the price?
Yes. Snoozr offers a set of snooze prices, and you choose the one you want in Settings. The purchase confirmation shows the price and currency before you approve a charge.
What is the focus challenge?
Ten rounds of matching the shape you see to the correct answer. It’s a small task to help you start the day with focus, and it’s always free.
What if I don’t wake up at the same time every day?
Your week can have different wake-up times and planned rest days. Set a schedule that fits your routine, and review any edit deadlines shown in the app before your next alarm.
How do streaks work?
A morning counts toward your streak when you complete the focus challenge without using any snoozes. Planned rest days keep your streak intact. Disabling the focus challenge or ending a morning early does not earn streak credit.
What if I paid but the snooze did not start?
If Snoozr shows “Retry snooze setup” for a saved purchase, use it to retry delivery of that purchase. Contact support if it still will not start; do not buy another snooze to repair the first.
What should I check before bed or after travel?
Allow alarm permission, open Snoozr, and check the next alarm shown. Reopen after travel or a time-zone change and use the app regularly so upcoming alarm coverage stays refreshed.
How will purchases and refunds work?
Snoozr purchases will be processed by Apple through the App Store. If you need help with a charge or want to request a refund, visit Apple’s purchase support. Refund eligibility and decisions are handled by Apple.
Where can I send feedback or get help?
Email support@getsnoozr.app. For a technical issue, include your iPhone model, iOS version, Snoozr version, and a short description of what happened. Please don’t send passwords or full payment details.